Council services over the festive period

Moray Council has published its service arrangements for over the festive period.

All council offices closed from Thursday 24 December at 3pm until Tuesday 5 January at 8.45am

Emergency council services

Over the holiday period the emergency out-of-hours service will operate as normal on 03457 565656 for all council services, including matters of child protection. You can make payments, report non-emergency faults and submit certain requests at www.moray.gov.uk

Sports and leisure facilities

Indoor and outdoor leisure facilities will not re-open as planned after the Christmas break. They hope to re-open in mid-January, however they will confirm arrangements as early in the New Year as possible.

Given the anticipated re-opening date, FitLife? direct debit membership payments for January won’t be frozen, but we will keep further payments under review based on Scottish Government guidance and restrictions.

Moray Council will not permit any indoor or outdoor lets during this time, as in Level 4 contact sports are not permitted outdoors.

Libraries

Aberlour, Buckie, Elgin, Forres, Keith, Lossiemouth and Tomintoul libraries will re-open from 5 January for Order and Collect only. No other services will be available at any of our libraries. You can order by phoning 01343 562600 or online. The mobile library will be back on the road from 11 January.

Car parks

In Elgin, the St Giles and Batchen Lane multi-storey car parks will be closed: Thursday 24 December at 7pm to Saturday 26 December at 9am; Thursday 31 December at 7pm to Saturday 2 January at 9am
Alternative street level parking is available. On Monday 28 December and Monday 4 January these car parks will open 9am to 6pm.

Registrars

Elgin office closed: Thursday 24 December at 3pm until Tuesday 29 December at 9am; Wednesday 30 December at 4.30pm until Tuesday 5 January at 9am.

Open: Strictly by appointment, Tuesday 29 and Wednesday 30 December for death registration only.
Should a registrar require to be contacted urgently, call 07400 024342 or 07541 295181

Refuse and recycling

Green and recycling bin collections will continue three-weekly, however, there won’t be any collections on 25 December or 1 January. Forres collections scheduled for 25 December will now take place on Wednesday 23 December, two days earlier.

Revised dates are set out below. Collections may be carried out earlier than normal; please have all bins at their usual collection point by 7.30am. If there’s any disruption to these collections, the council will post this on our service portal and set out when we’ll return for missed bins.

There will be no brown bin collections from Monday 21 December to Friday 1 January inclusive. Real Christmas trees can be presented alongside your brown bin from Monday 4 January and will be uplifted regardless of whether you have a garden waste permit.

The special collection and waste hotline will be closed from 3pm on Thursday 24 December until 9am Tuesday 5  January.

Recycling centres

Closed: Friday 25 to Sunday 27 December inclusive; Friday 1 to Sunday 3 January inclusive. We are currently unable to accept wood and metal at our recycling centres, however we will be able to do so again from 5 January.

Public conveniences

Closed: Friday 25 to Sunday 27 December inclusive; Friday 1 to Sunday 3 January inclusive

Scottish Welfare Fund

Crisis grants under the Scottish Welfare Fund offers a service on Tuesday 29 to Thursday 31 December inclusive. Applications can be made online or by calling 03457 565656.

Closed: Friday 25 to Monday 28 December inclusive; Friday 1 to Monday 4 January inclusive

Care at home service

  • Thursday 24 December 8.45am-3pm
  • Monday 28 December 8.45am-5pm
  • Tuesday 29 December 8.45am-5pm
  • Wednesday 30 December 8.45am-5pm
  • Thursday 31 December 8.45am-3pm
  • Monday 4 January 8.45am-5pm

Existing care at home users will be provided with their normal level of service on 25 and 26 December, and 1 and 2 January.

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